Testimonials from Some of Classic Billiard Services’ Satisfied Customers
“Don't look any further. I shopped around and Classic Billiard was the best price, which doesn't always mean the best service. In this case I couldn't imagine better service. They were prompt, professional and friendly. The team of two went right to work and ensured the area was clean when the table was disassembled. They transported the table and ensured it was in the right spot in the basement. While they were assembling the table I asked 50 questions which they patiently answered. The whole experience was very pleasant. They didn't even want to accept a tip. I would definitely recommend.”
– Charles Stein from Clifton, VA
“I want to let you know how impressed I am with you and your team's efforts today. My table had not had any TLC for a long time and you guys went way beyond my expectations in making repairs, and updates to my Silver Shadow. It is rare to see the combination of care, craftsmanship and genuine concern for my satisfaction that I experienced today. All this was delivered at what can only be described as a very fair price!
I will enthusiastically recommend Classic Billiard Service to everyone I know who owns or plans to purchase a table. You can feel free to use me as a reference for your excellent service.”
“John Burns is fantastic and so are the two guys who were sent out for the service!!! I had to cancel the originally scheduled date as I had not closed on my new house at the time. John was understanding but explained that he would lose money as he still had to pay the contractors regardless. I felt very bad and when I called to reschedule I said that I would pay extra for his inconvenience. John quickly said he could not accept any additional money and did not charge me any additional fee.
These two personable and professional men came out to my house and very methodically disassembled the pool table and placed it gently into their moving van. It was as if they were transporting a very expensive possession of theirs. I was truly impressed with the care I received. When they arrived at my new house, again they very methodically retrieved all of the pool table parts and carefully re-felted and reassembled the pool table. They took great pains to measure the distance from three walls several times for accuracy and did a superb job of re-felting.
I am absolutely thrilled with John, the guys who came out, and the company! The cost was most reasonable, and if anyone goes anywhere else for this service they should have their heads examined. Two thumbs up and if I had a third, it would go up as well!! ”
– Cynthia Sobolewski from Gambrills, MD
“The truth is, John has handled personal deliveries of my restored tables for over ten years including to Maryland, Florida, Georgia, Texas, Ohio, Pennsylvania, Virginia, New York, New Jersey, North Carolina, Alabama, Connecticut, Massachusetts, and Rhode Island just to name a few states. Honestly, I have never had a dissatisfied customer or a complaint. He does impeccable work. After spending over 100 hours restoring a pool table, I feel it is in the best hands for him to do the delivery and installation. John has delivered tables that had sale values from $8,000 to $65,000.00 for my company and I feel whatever the value is it gets the same care in handling. Top notch!”
"John, thanks for a quality job on the moving and re-felting of my pool table, price very fair as well.”
– John H. from Rockville, MD
"Thanks for working with my tight time frame to have my table moved and reset up at my new house. Looks great…thanks for a great job.”
– Bob M. from Pasadena, MD
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“This is the second move Classic Billiard Service has done for us, and we could not imagine using anyone else. John and his team are amazing! They work very quickly, but carefully, and do impeccable work. Careful measuring was done to ensure that the table was reassembled exactly where it should be; our table is perfectly centered, and of course level. They also took the time to touch up the nicks in our table and brush the felt clean. It doesn't hurt that they have amazing prices as well - This is the company you want! We have already recommended Classic Billiard Service to friends and clients and will certainly continue to do so in the future. Thank you! ”
– Sarah Mattingly from Baltimore, MD
“It's not very often when I can say it was a joy to work with a service company. These gentlemen were punctual, courteous, quick, and respectful. They took their shoes off before walking in the house, cleaned up when done, and stayed to answer all questions. And when they realized my room presented a challenge because of a wall bump-out, they came back later in the day to GIVE us two 36-inch sticks to make sure we had no problems while playing. Just top notch.”
– Earl Hicks from Glendwood, MD
“John and his team of 2 were awesome. They were prompt, professional, nice, and efficient. John responded quickly and called back when he said he would, showed up early, w/prior call and notice. At the time I contacted him, his schedule was out 3-4 days. He gave me a phone estimate (barring any surprises - table was relatively new but wrapped and stored in the garage for several years) and it was reasonable and competitive. That was the final price. Assembly was fast - not rushed but very efficient. The work area was picked up nicely. I would definitely call on him again. ”
– Terri Kim from Spring, MD
“Thank you for the wonderful care you took in moving my grandfather’s antique pool table that is now my prize possession. Your help in getting the proper pockets and cloth is well appreciated. I had spoken to so many people that didn't have experience with antique pool tables, glad I found you! You know what you are doing!”
– Sharon from Pikesville, MD
"Thanks for getting my pool room setup and ready to open ON TIME!! I have had some great players come in and all ‘look’ for something wrong with tables when they play. They couldn't say enough good things about how well the tables perform!! I will use you when it comes time to recover them!"
– Johnny from Dundalk, MD
“I appreciate you storing my pool table until the flooring was completed in my new house. The new cloth makes my table look new.”
– Bill B. from Baltimore, MD
“Classic Billiard Service, thank you for the great job you did on moving my antique snooker table as well as installing the proper cushions. Table plays and looks great!!!
– Milt from Baltimore, MD
“I am glad I found a person that understood my 3-cushion billiard table. The cushions you installed are perfect as well as the Simonis cloth.”
– Andy from Phoenix, MD